和外國人交談，電話交談，掌握一些電話英語對話中常用的禮貌用語還是很有必要的。下面是小編為大家整理幾篇有關(guān)電話禮儀的英文文章，希望對你有幫助。
Telephone manners
While today&39;s phones are capable of countless special functions, remember that basic etiquette still applies. Being aware of who is with you and where you are when receiving a call is important, as well as having an awareness of your volume and tone of voice. If you don&39;t want anyone to hear your conversation, chances are they don&39;t want to hear it either!
Cell phones are great—they keep us in touch with friends and family and can be life savers in an emergency. But they can also be annoying if not used thoughtfully. Remember, it doesn’t have to be on all the time and you don’t always have to answer it immediately. Learn to use your phone’s features like silent ring, vibrate and voicemail to handle the times when your phone would be bothering others if it rang and you answered it.
1.Be in control of your phone, don&39;t let it control you!
2.Speak softly.
3.Be courteous to those you are with; turn off your phone if it will be interrupting a conversation or activity.
4.Watch your language, especially when others can overhear you.
5.Avoid talking about personal problems in a public place.
6.If it must be on and it could bother others, use the silent ring mode and move away to talk.
7.Don’t make calls in a library, theater, church, or from your table in a restaurant.
8.Don’t text during class or a meeting at your job.
9.Private info can be forwarded, so don’t text it.
10.NEVER drive and use your phone at the same time.
The telephone is an amazingly useful machine, and very easy to use, but believe it or not, people don&39;t always use them effectively. Because we&39;re busy and focused on ourselves, we often use our phones in a manner that&39;s helpful for us, but not necessarily for everyone else.
Hopefully you know a few of the basics, such as keeping your phone volume low, or on vibrate, resisting the urge to use them during meetings or training sessions, and of course, refraining from personal texting while at work. For personal texting, it&39;s best to give yourself one or two times per day. You&39;ll step away from your work, say, outside, or in a cafeteria, and then engage your personal texts.
Those are obviously important, but what I really want you to think about is how you interact and respect the person with whom you&39;re speaking. And that begins before you even pick up the phone. When you hear the ring, grab a pad of paper and pen, so you can be ready to take needed notes without causing a delay while you look around your desk. Before saying "hello," I want you to smile, and choose to be positive. How you feel will be sensed by the person on the other end of the phone, so smile and make a positive impression.
Right after you say "hello," be sure you&39;ve turned away from your computer towards the area of your office least likely to be distracting. No multitasking of any kind allowed—in fact, just looking at your pad of paper and pen is a really good idea, because it encourages cognitive focus. Next, if the call isn&39;t for you, but is for someone else in the department or company, don&39;t say wrong number; don&39;t say they did anything wrong at all. Instead, help them. Connect them to the person, or at least share relevant contact information.
Finally, during the call, remember to never interrupt the person. Interrupting tends to be viewed by everyone as a sign of disrespect. If you&39;re very busy and facing a huge deadline, you can shape the call when it&39;s your turn to speak, for example, by telling them you need to get back to them, but then, do suggest a specific time. Of course, if you&39;re honestly not able to talk, you probably shouldn&39;t have answered the call, unless it&39;s your boss, or a person you&39;re expecting an important call from.
The telephone is your friend, but if you don&39;t use it correctly, it won&39;t necessarily make you look friendly. Remember the tips above, and you&39;ll connect successfully by building only positive impressions.
No matter when and where, in no circumstances can we deny the great importance of manners.
Firstly, a person with good manners is often considered to be more trustworthy and easygoing, which helps him make more friends and get needed help from others. Besides, people are more willing to show their respect to the polite people and cooperate with them, bringing them many opportunities to change. Still most importantly, being polite helps reduce misunderstanding between people, contributing to a harmonious and enjoyable relationships.
Having good manners is regarded as an important part when judging a people whether he or she is a person of good taste, and using polite words is a sign of good manners. We use polite words in our daily life without realizing it. “please” “thank you” and “sorry” are the three words we use most frequently, which bring us magic power.
Being polite is the first and most important step to develop good relationship since polite words make it easy for people to communicate with others. Being polite show your respect to others so that they are likely to build relations with you. Always saying polite words will make others feel comfortable and repected, then when you need help they are willing to give you a hand. Moreover, using polite words can bring you friends who has the same character with you,as the old saying goes “Birds of a feather flock together”. The people around you may build a better you.